Revolutionize Customer and Employee Experience
5X Productivity, Responsiveness and Compliance 1 week deployment, 70%+ Adoption Rates, 400% ROI
Compliance Risk - Overwhelm - Customer Frustration
Management > Employees > Customers
Compliance Staff Overload
Experts were bombarded with chaotic, inconsistent correspondence from all channels.... email, teams chats, phone calls, text messages. They spent their days answering the same questions over and over again. There was a feeling of overwhelm and there was even frustration building within the workforce between fellow employees.
Compliance Mistakes
Anxious employees in an effort to serve their customers would often make mistakes, leading to compliance issues, remarks on thier reviews or even poor rapport with their supervisors.
Wait Times and Poor Service
Meanwhile, the response times getting back to the employees serving customers ranged from minutes to hours to days. Customers were made to wait, or worse yet, told to come back later.
What To Do About It?
Off the shelf AI?
Hallucinations, 20% error rates, Pricey per-seat licensing, Management issues
Internal Project?
Time consuming, labor intensive, costly to maintain, Adoption difficulty
Nothing?
Business as usual?
Nearly Human AI... a human focused AI solution
Management
- 80% REDUCTION in operations volume!
- Repetitive questions answered AUTOMATICALLY, regardless of how they are asked.
- Streamlined Communications.
- Oversight of all conversations in one place.
- Data driven process improvement.
Employees
- Routine answers INSTANTLY
- Compliance experts immediately available for complex issues.
- Reduced COMPLIANCE errors - no shame in asking if uncertain of what to do.
- CONFIDENCE serving customers.
- EMPOWERED to improve processes.
Customers
- No more waiting
- Accurate service the first time
- Employee with first contact is able to resolve more complex issues
400% ROI
- 5X Operations Capacity
- Promote Operations Experts to strategic positions
The Best Part...
“The improvement in customer and employee experience makes the ROI and win as big or bigger than almost any other project a retail bank could undertake.”
Community Bank President
Schedule a Demo
For a comprehensive demo of Nearly Human's capabilities and how it can benefit your organization, please complete the following form and our team will be in touch to arrange a walkthrough.